Return and Refund Policy

Refund and Returns Policy for ToroShop.xyz

At ToroShop.xyz, we are dedicated to providing our customers with high-quality zodiac jewelry that reflects their unique personalities. Your satisfaction is our top priority, and we want to make your shopping experience as smooth as possible. Below is our Refund and Returns Policy.

1. Return Eligibility

You may return any unused and unopened jewelry within 30 days of receiving your order. To qualify for a refund or exchange, items must be in their original packaging with all tags still attached.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
  2. Prepare Your Item: Securely package the item you wish to return, including all original materials and packaging.
  3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error (e.g., if you received the wrong item).

3. Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

4. Exchanges

If you would like to exchange your jewelry for a different item, please contact us to facilitate the exchange process. The same return guidelines apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a full refund.

6. Customer Support

For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

  • Address: 2201 River Queen Dr, Violet, LA 70092-3523, USA
  • Phone: (203) 422-0201
  • Email: [email protected]

Thank you for choosing ToroShop.xyz for your zodiac jewelry needs! We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.